Shipping policy

VirtuoSew Tails

This is a custom order item and does require quite a bit of processing time.  Once you have placed your order, we will order the fabric which will be sent directly to the print shop.  Once we have received the printed tail, we will inspect it for any imperfections.  We create a pattern from your measurement, and get to work cutting and sewing your tail.  This process could take up to 8 to 10 weeks, before we are able to ship the finished product to you.  You will receive your tracking number by email, and be able to get updates from the postal service website from there.  Please see policy for Customs and Import Taxes at the bottom of this page.

VirtuoSew Arm fins & Bracers

This is a custom order item. This item will be shipped out within 1 to 2 weeks, from date purchased, as long as we have all the fabrics in stock, otherwise be prepared for the items to be shipped within 3 to 4 weeks from date purchased.  You will receive your tracking number by email, and be able to get updates from the postal service website from there.  Please see policy for Customs and Import Taxes at the bottom of this page.

"Outside Vendor" Apparel and Items
These items will be shipped separately from the items purchased directly from VirtuoSew.  Processing and delivery time varies.  Please see policy for Customs and Import Taxes at the bottom of this page.


Customs and Import Taxes
The buyer/purchaser is responsible for any customs charges, import taxes, and /or duty fees that may apply or incur.  VirtuoSew is not responsible for shipping delays, which may happen due to processing through customs, or any other unseen circumstances.  Items made in our shop will be shipped by Canada Post, with a tracking number.